Información de contacto
Domestic Shipping
We know how important it is to get your order fast. That’s why we aim to ship all online orders within 1–2 business days.
Business days are Monday through Friday, so orders placed on weekends will be processed the next business day.
Free Shipping
We offer free shipping on domestic orders over $75 (pre-tax).
Free shipping orders are typically sent via FedEx Ground Economy — which means FedEx handles the first leg of the journey, and USPS completes the final delivery.
Delivery usually takes 7–10 business days.*
Expedited Delivery
Need it sooner? We offer expedited shipping options at checkout.
Here’s how it works:
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Orders placed before 1:00 PM (EST) on business days are processed the same day.
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Orders placed after 1:00 PM (EST) or on weekends are processed the next business day.
Example:
An order with FedEx 2Day® placed at 11:00 AM on Monday will typically arrive Wednesday or Thursday.
The same order placed at 3:00 PM Monday will likely arrive Thursday or Friday.*
FedEx® Hold at Location (HAL)
Prefer to pick up your package? Select FedEx Hold at Location during checkout.
Just:
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Search and choose a nearby authorized FedEx location at checkout.
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Wait for your package delivery notification.
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Pick up your order within five business days with your photo ID and tracking number.
For more info, visit FedEx’s Hold at Location page or call us at 1-888-442-4908.
Shipping to Armed Forces Locations
We proudly ship to all Armed Forces locations via USPS.
To ship to a military address, you'll need:
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Recipient's full name (rank is optional)
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APO, FPO, or DPO number
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Unit or box number (PSC/CMR/UMR/RPO)
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Correct ZIP code, preferably ZIP+4
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Do not include the state where the distribution center is located (e.g., NY, FL, CA)
Tip: If the state field changes to “Armed Forces Africa (AE)” during address validation, don’t worry — this is a normal system default and will not affect delivery.
Still unsure? Reach out to us at 1-888-442-4908.
International Shipping
Returns & Exchanges:
We do not offer exchanges on international orders.
If you need a different size or style, complete a return and place a new order.
Return shipping and original delivery costs are the responsibility of the customer. For return instructions, contact us at rarequest@rockybrands.com or call 1-877-795-2410.
